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Technology Operating Model

Define who decides, who delivers and how technology work moves from demand to controlled change.

Guide price€6,600

Typical duration4 weeks

SCOPE / AMBITO

What this service covers

We define how technology demand enters the organisation, who can approve priorities and how services move from request to controlled change. The model connects decision rights, service ownership, recurring governance and reporting into one operating reference.

Good fit when

Technology requests arrive through informal channels with no common priority
Service ownership is split across business teams and suppliers
Leadership needs clear decision rights before expanding the IT function

Included deliverables

Decision rights
Service catalogue
Role map
Governance calendar

Client inputs

Organisation chart and current technology responsibilities
Examples of requests, incidents, projects and supplier agreements
Working sessions with business and technology decision makers

Outside this scope

Recruitment or individual performance assessment
Operation of the resulting governance meetings
Legal review of employment or supplier contracts

MILESTONES

Delivery milestones

Map current responsibilities

Define service ownership

Assign decision rights

Set governance routines

Publish the operating model

PRICE AND SCOPE

Guide prices relate to the published service scope.

Before work begins, the written proposal confirms the selected service, timetable, client inputs, taxes, third-party charges, travel and any requested work outside the published package.